ecologie
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faq
what kinds of ingredients do you use?
our goods are nontoxic, biodegradable, microbiome-friendly + 100% naturally fragranced.
our goods are made to be respectful of our shared earth, our neighbours, and our bodies. this means that everything we make is free of harmful and synthetic chemicals.
are your products vegan and cruelty-free?
yes, all of our products are vegan and cruelty-free.
i have an allergy or sensitivities – can i use your products?
our products are formulated with folks with sensitivities in mind. our goods are formulated with natural ingredients. we use no harsh chemicals, preservatives or fillers that tend to irritate sensitive skin.
that said, if you have sensitivities or allergies, we suggest reading the ingredients carefully and doing a small patch test before beginning use of anything new. if you have an allergy or sensitivity that is severe, please consult a medical professional you trust before introducing anything new into your routine.
i have a medical condition - can i use your products?
please consult a medical professional you trust before introducing anything new into your routine.
i am pregnant or breastfeeding - can i use your products?
please consult a medical professional you trust before introducing anything new into your routine.
where are your products made?
all of our products are made in toronto's west end.
are your products biodegradable? is your packaging recyclable?
yes, our formulas are biodegradable, and we have designed our packing to be reusable and recyclable. please properly wash glass bottles and packaging before reusing or recycling.
do you do wholesale orders?
yes. please contact us if you'd like to carry our goods at your shop or small business.
when will my order by shipped?
we strive to ship online orders out as soon as possible. please allow 2-3 days for us to process and ship your order. if you need your order sooner, please contact us and we’ll do our best to expedite things.
can i pick up my order?
free local pickup is available in toronto (bloor + dundas west) and ottawa (westboro). please select "pick up" at. checkout. when your order is ready, we will send you an email with our address and instructions for pick up.
can i track my shipment?
all orders will include a tracking number. you will receive a shipping confirmation email with a tracking number once your package is dispatched.
do you ship internationally?
yes, we do. please note that if you're making a purchase internationally, you may be charged duties on delivery. if you're having trouble checking out for an international address, please contact us, and we'll help you complete your order.
what is your return policy?
unfortunately, we cannot accept exchanges or returns. if you are unhappy with your order, please contact us and we will do our best to help resolve your issue.
if your package was damaged during shipment, please save the box and products. take a photo of the damaged items and packaging, and contact us as soon as possible.
have a question not listed here? contact us.